FAQs

All orders are picked and packed with care and love as soon as possible. For parcels being delivered within Condobolin's town limits, if an order is placed before 12noon, you can expect to receive same-day delivery. For parcels being posted, please allow up to 24 hours for dispatch. You will receive a tracking notification when your order has been packaged and booked with the courier, so you can follow it's journey to you! There may be a delay between booking delivery and your parcel being collected, so please allow 24-36 hours for your tracking to display.

Timeframes for shipping in Australia are:

• Standard post (2-6 business days)
• Express post (1-3 business days)

We do! If you live within the town limits of Condobolin, you will be able to select the option of delivery at checkout (after inputting your billing address).

Be sure to contact us by email and ask the question! We will always try to get something in for you if we can. Email the hello@mastergeorge.com.au and we will see if we can help! Or simply pop us a message on Facebook or Instagram.

You will receive an email once your package is headed to it's new home. This email will contain important information for you. You will be supplied with a tracking number to track your parcel. Please check
the tracking information to see where your parcel is at in transit. If you cannot find the email, please check your junk folder. If you have any further queries regarding your order, please email hello@mastergeorge.com.au and we will be sure to assist.

Proceed to place your order via our website. Check out will give you a shipping cost before you confirm your order. Postage costs are calculated due to size, weight and distance.

We offer FREE standard shipping on Australian orders $150 and over (excludes heavy/large shipping)

We of course want you to love your pieces! We do our best to provide you with quality and varied images and a good description of the product to ensure you know what you are getting.

However, if something arrives and ends up not being what you are after, we will gladly exchange the item/s for a store credit/online gift card, but do not refund for change of mind.

Shipping will be at your cost to return the item/s.

All exchanges must be made within 30 days of purchase.

Items must be unused, in their original condition, and in the original packaging, with proof of purchase provided.

Exchanges can be made via post, or where agreed, by collection.

For postal exchanges, return shipping will be at your expense and we will issue you with a store credit/online gift card upon receipt.

Please note:

• There is NO exchange or refund on SALE items.
• No exchange or refund on earrings or dummies due to hygiene reasons.
• All gift cards are non-transferrable.

For change of mind returns please email hello@mastergeorge.com.au to start the process and receive return instructions.

Your order is packed with care by our team to ensure it arrives to you
safely. We check the condition of items prior to sending to ensure it is in great condition. In the unfortunate event that your item is damaged in transit, please contact us as soon as possible, as we must lodge a claim within 24 hours of you receiving your goods.

Please email the following to hello@mastergeorge.com.au

• Photos of the damaged item
• Photos of the box/packaging
• A photo of the shipping label

We’ll resolve the issue for you. If a replacement is available, we’ll send it to you, or we’ll process a refund if necessary.

Thank you for your understanding and support! If you have any questions, feel free to reach out to us at hello@mastergeorge.com.au